BrandlCreative
INDUSTRIES · MEDICAL

Patient comms that respect
their time and yours.

For clinics, dentists, allied health, and specialists across Australia. We build the booking, intake, and follow-up automation that fills your calendar, reduces no-shows, and is built around AU health practice privacy expectations.

-30%
typical no-show reduction
<2 min
intake completed before patient sits down
AU only
data residency, no offshore handling
How it works

What lives on your stack.

Confirmations and reminders.
Multi-channel SMS and email. One-tap reschedule. No phone tag, no double-booking.
Digital intake before the visit.
Forms completed online, records updated, allergies and medications confirmed before the patient walks in.
Recall and follow-up campaigns.
Recall reminders, post-visit care instructions, review prompts when appropriate. Tone calibrated to your practice.
Built around AU health privacy.
AU data residency, audit-ready logs, opt-outs respected. No automated clinical claims, no diagnostic decisions. Comms only.
AI-first · human-in-the-loop

AI handles the comms.
Clinicians handle the care.

AI never makes a clinical decision. It drafts the letter, populates the spreadsheet, summarises the consult notes for your review. Clinicians sign every clinical communication before it leaves the practice. Practice managers run the recalls. AI takes the admin off both their desks.

01 · AI drafts · you sign off
Letter and report drafting.
Referral letters, GP updates, discharge summaries drafted from consult notes. The clinician reviews and signs before anything is sent.
02 · AI drafts · you sign off
Recall and follow-up campaigns.
Personalised based on care plans. AI proposes the timing and content. The practice manager approves the campaign before send.
03 · AI drafts · you sign off
Billing and Medicare admin.
Item codes drafted from consult notes for review. The billing team confirms accuracy before submission. Audit trail kept.
04 · AI drafts · you sign off
Intake and triage notes.
Patient-completed intake summarised into clinical notes. The clinician verifies and adds context during the visit.
Pain points we hear

Sound familiar?

Australian health practices share a common pain: the admin load grows faster than the patient list. The pain points below come from clinics we have audited, and most have a comms-layer fix that respects clinical responsibility.

01
Half of clinician time goes to admin.
Australian GPs and specialists spend 30 to 50% of their working hours on documentation. Time that could be with patients or at home.
Our fixAI drafts referral letters, GP updates, discharge summaries from consult notes. Clinician reviews and signs. Hours back per week.
02
No-shows kill the schedule and the margin.
Up to 40% no-show reduction is achievable with reminders timed and channelled right. Most practices still rely on a single SMS.
Our fixMulti-channel reminders, one-tap reschedule, drop-off detection. Bookings stop being assumptions.
03
Recall sits on someone's todo list.
10 to 20% of overdue patients can be reactivated with well-timed recall. Most never get the call. The list lives in a spreadsheet someone forgets.
Our fixPersonalised recall campaigns based on care plans. Practice manager approves each batch before send.
04
Privacy Act and AHPRA compliance is constant.
Documentation must be audit-ready. AHPRA expects practitioners stay clinically responsible. Any AI tool used has to respect both.
Our fixAU data residency, audit-ready logs, opt-outs respected. No automated clinical claims, no diagnostic decisions. Comms only.
05
Patient intake takes longer than the visit.
Forms in waiting rooms, allergies confirmed verbally, paper charts re-typed into the EHR. The visit starts late before the clinician walks in.
Our fixDigital intake before the visit. Records updated, allergies and medications confirmed online. The visit starts on time.
FAQ

Frequently asked

Is this compliant with the Australian Privacy Act and AHPRA expectations?
Yes. AU data residency, audit-ready logs, opt-outs respected. No automated clinical claims, no diagnostic decisions: comms only. The clinician stays clinically responsible for every patient communication.
Will it integrate with our EHR or practice management software?
Most common AU systems integrate via API or HL7: Best Practice, Medical Director, Genie, Cliniko, Halaxy, Coreplus. Confirmations, recall, and intake flow through; clinical notes stay in the EHR.
How much can no-shows actually drop?
Up to 40% with the right multi-channel reminder timing: typically 24h email, 2h SMS, one-tap reschedule. Most practices still rely on a single SMS and lose 10–20% of slots.
Can it handle recall campaigns?
Yes. Personalised based on care plans, the practice manager approves each batch before send. Typically reactivates 10–20% of overdue patients per cycle.
Keep reading

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