BrandlCreative
SERVICE · E-COMMERCE AUTOMATION

Your Shopify store
running itself.

Automation for Shopify (and Shopify-adjacent) merchants in Australia. We wire your store to the rest of the stack: orders, inventory, fulfilment, customer comms, abandoned-cart recovery, post-purchase flows, and layer AI where it earns its keep.

Inside

What you get

Shopify, wired into the rest of the stack.
Orders, customers, and product data flow into your CRM, accounting (Xero, MYOB), 3PL, fulfilment provider, and warehouse system without anyone retyping a line. Refunds and returns logged in the same loop. Built on Shopify Flow, Make, or n8n depending on what fits, accounts in your name.
Inventory and supplier comms on autopilot.
Low-stock alerts, draft purchase orders to suppliers, restock ETAs back to the storefront. The team stops chasing spreadsheets; the supplier emails write themselves and queue for one-click approval.
Customer comms in your tone.
Abandoned cart sequences, post-purchase nurture, win-back flows, review requests. Drafted from your past replies and brand voice, not a generic Klaviyo template. Triggered on real customer behaviour, throttled so customers stop getting four emails in a day.
AI agent for support and pre-purchase questions.
An on-store agent trained on your product catalogue, sizing guides, returns policy, and shipping rules. Answers the routine 70% of inquiries instantly, escalates the rest with full context to your inbox or helpdesk (Gorgias, Zendesk, Help Scout). No more hours on "do you ship to Tasmania."
Reporting that actually answers the question.
Daily ops digest: yesterday's revenue, top SKUs, low-stock flags, cart-abandon rate, support volume. Drafted by AI, delivered to your inbox or Slack. The 6am scramble through five dashboards becomes a 30-second read.
Custom external dashboard, built for the people who run the business.
A purpose-built web dashboard that pulls live data from Shopify, your CRM, accounting, fulfilment, and ad platforms into one view. Hosted on your domain, accounts in your name, designed for the question your team actually asks each morning. Replaces three Looker tabs and a spreadsheet someone updates by hand.
FAQ

Frequently asked

Does this work with Shopify Plus or just standard Shopify?
Both. We use Shopify Flow on Plus where it makes sense, and Make or n8n where Flow runs out of room. The same patterns apply to Shopify-adjacent platforms (BigCommerce, WooCommerce), happy to discuss on a call.
How does the AI support agent connect to my product catalogue?
We feed the agent your live Shopify product data, returns and shipping policies, sizing guides, and your past customer-service replies. It answers in your tone, escalates anything outside its training to a human (Gorgias, Zendesk, Help Scout, or your inbox).
Will customer comms feel automated or in your tone?
In your tone. Abandoned cart, post-purchase, win-back, and review-request flows are drafted from your past replies and brand voice, not a generic Klaviyo template. Throttled so customers stop getting four emails in a day.
What does the custom dashboard pull data from?
Live data from Shopify, your CRM (HubSpot, Pipedrive, etc.), accounting (Xero, MYOB), fulfilment provider, and ad platforms (Meta, Google): into one view designed around the question your team actually asks each morning.
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