BrandlCreative
INDUSTRIES · TRADES

Never miss
an after-hours call again.

For plumbers, electricians, builders, and other trades. We build an AI receptionist that answers, qualifies, and books jobs into your calendar while you sleep.

100%
of after-hours calls answered
<2 wks
from kickoff to live
Yours
every record, every account, in your name
How it works

What lives on your stack.

Answers in your voice.
Trained on how your business actually talks. Not a generic chatbot, not a call centre.
Qualifies the job before booking.
Captures address, scope, urgency, photos. Filters out tyre-kickers before the calendar slot is taken.
Books straight into your calendar.
Direct integration with your existing scheduling tool. No double-entry, no morning catchup.
Logs every interaction.
Full transcript, audio if applicable, customer details. You wake up to a clean dashboard, not a scramble.
AI-first · human-in-the-loop

AI handles the paperwork.
You stay on the tools.

We build AI-first, never AI-only. The drafts, the chasers, the spreadsheet rows are automated. You sign off before anything goes to a customer. Your name, your reputation, your call.

01 · AI drafts · you sign off
Quote drafting.
AI drafts quotes from job notes and historical pricing. You review the line items, edit the labour, send when it reads right.
02 · AI drafts · you sign off
Job sheet auto-fill.
Photos, materials, time logged from the field auto-populate the job sheet. The office sees a clean record without anyone retyping it.
03 · AI drafts · you sign off
Follow-up SMS in your voice.
After-job follow-ups, review prompts, callback nudges drafted automatically. You approve the day's batch in one tap.
04 · AI drafts · you sign off
Variation chase.
Scope changes detected from job notes. Variations drafted with line items and the current quote total. You sign off before the customer sees anything.
Pain points we hear

Sound familiar?

We have spent enough time around Australian trades businesses to recognise the same pain points showing up across every yard. These are the ones we hear in the first call.

01
Quotes eat your nights.
64% of Australian tradies say quoting is their top admin pain. Most quotes are done after-hours, unbilled, on a phone screen.
Our fixAI drafts the quote from your job notes and past pricing. You review the line items in the morning and send.
02
After-hours calls become next-day callbacks.
Every 7pm Tuesday voicemail is a callback you might never make. The customer rang the next number on the list while you were at dinner.
Our fixAI receptionist answers, qualifies, and books direct into your calendar. Even at 7pm Tuesday.
03
Customers go cold while you are on the tools.
Hours spent quoting jobs that never proceed. More hours chasing customers who never call back. Both happen because nothing reminds you to follow up.
Our fixAutomated follow-up SMS in your voice, batched for the end of the day. You approve, it sends.
04
Job sheets, materials, and photos in five places.
Job notes lost between site and office. Photos somewhere on the phone. Materials lists redone for invoicing. Office staff retyping fielded data.
Our fixField capture flows into a single job record. Office sees clean entries without anyone retyping a word.
05
Variations cost you because they are not formal.
Verbal scope changes you forget to bill. Customer disputes a fortnight later about what was agreed. Margin goes out the window.
Our fixVariations drafted from job notes with line items and the running total. You sign off, customer signs, all logged.
Further reading
Journal · Cross-industry
The connected stack: how Australian SMBs are quietly catching up to the SaaS sprawl problem in 2026
Most AU SMBs are running on five to ten SaaS tools that do not talk to each other. The connected stack pattern wires them together and stops the staff being the human API.
Read the playbook →
FAQ

Frequently asked

What does deploying an AI receptionist for a trades business involve?
Two phases: training the agent on your call transcripts, your tone, and the four qualifying questions you actually ask, then integration with your scheduling tool (Tradify, ServiceM8, simPRO) and a soft launch. We'll give you a realistic timeline after the scoping call.
Will the AI receptionist sound like me?
Yes. We train it on your own call transcripts and your standard responses, so it answers in your tone, asks the questions you ask, and books the same kinds of jobs you book. It is not a generic chatbot.
What scheduling tools do you integrate with?
Tradify, ServiceM8, AroFlo, simPRO, Fergus, and Google Calendar are the most common. If you use something else, tell us, and we work with the API or build a Make/n8n bridge.
Does it work for after-hours calls?
Especially after-hours. The biggest gain is recovering the calls you would have missed at 7pm or weekends, typically 15–30% of inbound jobs for a trades business.
What does it cost?
We quote per phase and per call volume: get in touch for current pricing. Most trades businesses see the receptionist pay for itself within the first month from recovered after-hours work alone.
Are you available for trades businesses in the Southern Highlands?
Yes. Plumbers, electricians, and builders in the Wingecarribee and Wollondilly shires are among our most common clients. We know the local market and can meet in person for setup and training.
Keep reading

Related

Use case
AI Receptionist
The flagship deployment for trades: capture every call, book qualified jobs.
Read on →
Service
Connected Stack
Receptionist + CRM + scheduling + invoicing wired so they finally talk.
Read on →
Journal
Why AU trades are hiring an AI receptionist before another tradie
After-hours calls, quote chase, follow-ups: the back office that never gets done.
Read on →